FAQs

How do I know what size to order?

We've replaced manual size charts with our new Find Your Size photo-scan tool, so you can get your exact size in seconds. Just follow these steps:

  1. Grab a plain A4 or Legal size sheet of paper and place it on a flat, hard floor.
  2. Stand on the paper with your foot flat, and using a pencil held straight up and down, trace all the way around your foot from your heel to your toes.
  3. Step off the paper. You should now have a clear outline of your foot on the sheet.
  4. Open the Find Your Size page on your phone and use your camera to take a photo of the traced sheet, making sure all the marked points on the page are visible in the frame.
  5. That's it. The tool uses the marked points to calibrate scale, measures your outline from heel to toe, and instantly shows you your exact size right there on the page.

What paper do I need, and where do I get the marked sizing sheet?

You can use a plain A4 or Legal size sheet of paper. Download and print the marked sizing sheet from the Find Your Size page — just make sure it prints at 100% scale (turn off "fit to page" in your printer settings) so the marked points are accurately spaced.

Where is my order?

When the order is dispatched, the tracking number is sent through SMS. You can always copy that tracking number and check it on the Leopard website.

What if I need to change my order?

You can always replace the item you want before it is shipped. Please call 03201993873 to change the item.

What payment methods do you accept?

Bank Transfer / Cash On Delivery

What if my items are damaged or defective?
We work hard to bring you great quality, but we know we're not perfect. If you ever receive a damaged or defective item, please let us know at 03201993873 within 3 days of receipt of your order.

How much do you charge for shipping?

We charge Rs200 on all orders below Rs5000.

I am interested in buying a product that is not available anymore, what can I do?

You can always contact us on 03201993873 to get an update on it.

Size Exchange & Replacement

Can I exchange my shoes for a different size?

Yes. If your shoes don't fit, you can exchange them for a different size through our Size Exchange page — no need to fill out and mail a paper form or pay any return delivery charges.

How does the size exchange process work?

We've made exchanges simple. Just follow these steps:

  1. Go to the Size Exchange page and enter your order number along with the name the order was placed under.
  2. Select "Send Replacement."
  3. Get your PostEx slip. You'll instantly receive a PostEx return slip and the PostEx helpline number.
  4. Pack & stick the slip. Pack the shoes securely in their original box/packaging and attach the PostEx slip to the parcel.
  5. Call PostEx for pickup. Call the PostEx helpline number provided to schedule a free pickup from your address.
  6. We inspect it. Once the parcel reaches the DeVogue warehouse, our warehouse manager inspects the shoes to confirm they're in original, unused condition.
  7. Voucher issued. Once approved, the parcel is marked as received and a voucher is issued for the amount you paid for the shoes (delivery charges are not included).
  8. Reorder your size. Use the voucher on the same Size Exchange page to reorder any size or style you'd like — at no extra cost to you.

Do I have to pay for the PostEx pickup or the slip?

No. The PostEx return slip and pickup are completely free of cost. You only need to pack the shoes and hand them over when PostEx arrives.

How long does the exchange process take?

Once your parcel is received and inspected at our warehouse, your voucher is issued within 3-5 business days.

What do I do with the voucher I receive?

Your voucher can be used on the Size Exchange page to reorder any size or style you want, for the same value you originally paid for the shoes. It doesn't expire, so you can use it whenever you're ready.

Will I get a cash refund instead of a voucher?

No. Once a parcel is sent in for a size exchange, it is only eligible for a voucher, not a cash refund. If you'd like a cash refund instead of an exchange, please see our Return Policy page for eligibility and process.

What happens if my shoes don't pass inspection?

If the shoes show signs of wear, damage, or are not in their original condition, the exchange request will be declined and the shoes will be sent back to you. To avoid this, please keep the shoes unworn and in their original packaging until your exchange is approved.

Can I use the size exchange process for a damaged or defective item?

The Size Exchange page is meant for straightforward size changes. If you received a damaged or defective item, please contact us directly at 03201993873 within 3 days of delivery so we can resolve it as a replacement or refund instead.

Can I return or exchange something for a reason other than size?
Please visit our Return Policy page for complete information on refunds and other exchanges.